Any requests for refund or credit made outside the 14 day window are at our discretion. You can cancel your contract within 14 days of receiving your kit, and another 14 to return it to us once the order is cancelled. Wherever possible we will try to facilitate a return/refund but any request for return is at our discretion and where applicable, restocking fees may be required to reimburse any losses. If you wish to return non-faulty goods, please contact or call 03332 400 999. Again, in some instances we may offer to put you in touch with the manufacturer, but only when this is the quickest route to getting you a repair. The collection and delivery charges will be covered by Jigsaw24 and the cost of the repair will be covered under the warranty, unless an inspection shows signs of damage or misuse. Sometimes, we’ll put you in touch with a manufacturer if we think that’s the fastest way to get you a replacement, and we’ll cover the transport costs then, too.Īfter the 14 day DOA period, we’ll try and get you a return or repair in line with the manufacturer’s warranty. We’re happy to swap or refund any item that is confirmed as faulty (or ‘Dead on Arrival’) within 14 days of purchase, and will cover the cost of you returning it and a replacement being shipped out. Our team take every care to get your new kit to you in pristine condition, but if an item is faulty, you’re less than delighted with it, or you’ve just had a change of plan, you have a few options… Faulty goods If you do require special shipping options, get in touch with us before you buy and we might be able to sort out alternative arrangements. This service is for postcodes beginning with HS, IM, KA27, KA28, KW, TR21-TR25 and ZE Channel Islands (2-3 working days) £22.99.Northern Ireland (next working day) £12.99.Pre 10:30am (next working day) Not currently available.Pre 12:00pm (next working day) Not currently available.

Golden Square office pickup Not currently available.If you order after 4pm on Friday or on a weekend, we’ll process your order on Monday, and orders placed on bank holidays will be processed the next working day.

You can choose a pre-10am, pre-noon or non-timed delivery (in which case we’ll deliver between 9am and 6pm). If you order before 4pm, we can deliver your product the next day, subject to stock availability.

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